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Genpact hiring Customer Support Executive

About Genpact:
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.

Job Description:
Resolving Customer queries and Handling the escalations and resolving them in a timely manner.
Strive for one-call resolution of customer issues.
Deliver good customer service and build customer satisfaction and loyalty.
Cash Collection through phone.
Updating the customers regarding due payments and billing amount.

Please carry - One Resume, Two passport size Photographs and a Photo ID for the interview.
Please mention "Raghu" on top of your resume
Contact: Raghu: 9000948982, Roopa: 8688266488, Srikanth: 7799893214

Day Shit Job
100% Voice Process
Excellent Communication Skills
Multi Tasker
With minimum 30wpm typing speed
Should be able to understand the customer escalation.
Should be Customer-centric.

Education:(UG - B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, B.Pharma - Pharmacy) AND (PG - Any Postgraduate - Any Specialization)

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Job Summary:
Experience: 0 - 3 Years
Industry: BPO/Call Centre/ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Location: Hyderabad/Secunderabad
Keyskills: International Calling

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