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HCL Hiring Junior Engineer Product Support - Chennai

About HCL:
At the dawn of the new millennium, a unique company was born: HCL Technologies. As narrated in the video below, HCL Technologies has demonstrated remarkable growth through the recent economic downturn, emerging as one of only eight 21st century listed technology companies in the world to cross $1bn in Net Profit, $6bn in Revenue and $15bn in Market Capitalization.

We believe that our deeply ingrained value system has helped us win multiple awards, establishing us as leaders amongst our Indian peers. These awards include the ICSI Corporate Governance Award, Best Governed Company from the Asia Center for Corporate Governance and the CNBC Outstanding Company of the Year Award.

Job Description:
Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customerís needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence Highly sentient.
Ability to identify and respond appropriately to customerís emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.

Role & Responsibilities:
Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV
Assist BT Customers over the phone, with Order Provisioning, Order cancelation, ed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Qualification:
B.E/B.Tech/B.Sc/BCA
0 to 3 years Ė Both Freshers and Experienced candidates are eligible

Location: Chennai

Submit your resume immediately.

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