Vodafone India is a fully owned subsidiary of Vodafone Group Plc., which is one of the world’s largest telecommunications companies. Making its entry into India in 2007, Vodafone today has built an ever growing, robust business in highly price sensitive and competitive market. Serving over 188 million customers, Vodafone provides innovative, customer friendly and differentiated products and services through a wide scale distribution and exclusive retail footprint – backed up with a modern, technologically advanced network for both voice and data. With 9,880 branded retail stores, covering over 1.56 million sq.ft. and attracting more than 115million footfalls annually, Vodafone India is now amongst the largest retailers in the country actively engaged in the holistic development of India’s rapidly growing retail sector.
Vodafone Business Services, the enterprise arm of Vodafone, provides total telecommunications solutions across both mobility and wireline platforms and enables Global Enterprises, National Corporates, SME’s and Government segments to communicate, collaborate and connect. With the advantage of its global expertise and knowledge of local markets, Vodafone India is well poised to significantly expand the Government’s capacity to deliver benefits and outcomes for citizens, governments and businesses. Vodafone endeavours to be a steadfast partner in the Government’s efforts towards Digital India.
Vodafone India provides customers with a new currency in the form of M-Pesa – the world renowned mobile wallet and money transfer service, which was ranked Number one in Fortune’s ‘Change The World’ list of technology initiatives influencing lives. Vodafone M-Pesa is an innovative, safe and secure mobile wallet that enables complete suite of services like money transfer, bill payments, and recharge on the move from the mobile. It caters to all segments of the society, from the unbanked to the under banked and to the net-savvy and evolved customers. Today, with a pan-India distribution of over 97,000 agents and around 4 million customers, Vodafone M-Pesa is the largest banking correspondent in the country and is playing a vital role in enabling financial inclusion and m-commerce. The in-principle payment bank licence by RBI acts as an impetus and will enable Vodafone M-Pesa to build on this further and offer a more comprehensive portfolio of banking and financial products and services, accelerating India’s journey into a cashless economy.
India Role Purpose Manage retail channels (Vodafone stores, VMS, ADVMS) and grow customer and revenue market share.
Key purpose of the role includes Increasing footfall, conversion-to-customers and sales/footfall at the retail channels.
Increasing profitability of Vodafone stores, VMS, ADVMS through innovative sales and revenue maximization programs.
Enhance customer experience across all Vodafone retail outlets Essence of Role - Key Accountabilities % of time
Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores, VMS, AD-VMS. Facilitate roll-out of Vodafone retail outlets – Stores, VMS, AD-VMS (incl. selection of partners, location etc.) Ensure and monitor quality of acquisition through the retail channel 55%
Achieve revenue targets at stores, VMS and AD-VMS
Assist Store in-charges, VMS and ADVMS channel partners manage key operating costs – store operating cost, people cost etc.
4 Customer Service
Manage churn and achieve customer satisfaction for walk-in customers at retail outlets 30%
Work with Marketing Team to recommend marketing, branding and promotion activities 5%
Oversee store in-charges, VMS and ADVMS leads
Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees.
Identify gaps in performance of immediate team and ensure training tobridge the same 10%.
PG - MBA/PGDM
Job Location: Bangalore, Pune, Lucknow.
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