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NES hiring Technical Support Representatives - Hyderabad, Secunderabad.

About NES:
NISC Export Services Pvt. Ltd. (NES) was established in 1998 as a technology and content services hub for NISC offices spread across the United States, South Africa, Singapore, Puerto Rico & Mexico. NES is renowned for its mastery in data conversion and de-duplication of secondary database content. Keeping pace with the business dynamics, NES spread into software development, primary publishing and search engine technologies to serve some of the world’s best known electronic database publishing companies and institutes of higher education.

We are passionate about technology, publishing and the quality of service we provide. Consistently on the lookout for innovation, we welcome exciting talent into our pool to meet and exceed the challenges of this ever changing world..

Job Description:
Technical Support Representatives are responsible for providing customer service and technical support to customers who contact us via telephone & e-mail.

College Graduation
Excellent verbal and written communication
Positive attitude and team player
Should have good knowledge in HTML.

Answer customers questions, both technical and service related) and resolve concerns in a timely and efficient manner (within 24 hours whenever possible) via telephone, e-mail, on-line, etc.
Work on Customer Relations projects as necessary
Understand products serviced and systems used
Prioritize tasks in fast-paced environment
Deep understanding of the technical environment in which Client's products are used (Internet, Web-based services, etc.)
Advocate on behalf of customers for issues, enhancements and defects
Act as liaison between customer and internal groups as necessary
Ensure all customer communication and activities are logged
Follow up with customers as necessary to ensure their issues have been resolved

Education:UG - Any Specialization

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